In Windows 7 if you have any problems and you are not sure how to solve it then you can capture the steps to recreate the problem using in-built tool. This allows the user to send it as a single page with all the screenshots and steps to a friend who know how to solve it or to the customer support for any programs.

So how to capture steps to recreate the problem in Windows 7?

Go to Start and type Problem Steps in the search.

From the search under Control Panel –> click Record steps to reproduce a problem.

You will get a Problem Steps screen recorder.

Click Start Record and proceed with the steps that led to a problem or failure of a program.

It will record all the screen shots and each individual click that you made.

You can also add comment on each step by clicking Add Comment. This will open a window to highlight problems and comments.

When you click Stop Record, it will ask for a location to save the .mht (MHTML format) file which will be zipped. You can view this file in Internet Explorer.

You can view the steps clearly in the Problem Report page.

Each Problem Steps clearly explains the user interaction and the time. Below is an example of a recorded problem step.

At the end, it will also give additional technical details of each step.

You can also view the steps in a slideshow by clicking Review the recorded problem steps as a slideshow at the top.

(Taken from www.lytebyte.com)