Becoming a THUSA client
Become a client
Becoming a THUSA client means appointing a managed service provider to run your IT, so you can run the business. THUSA is a South African managed service provider. It has operated since 2000. This page sets out the IT problems it solves, how you sign on and how it is priced. If you are choosing a managed service provider, each service is summarised here before you speak to anyone.
The IT problems THUSA solves
The problems
As a managed service provider, THUSA has eleven offerings and three outcomes, and each one answers a problem you may already have. Find yours in the table, read the solution in one line and follow the link to the full page.
The first eleven rows are THUSA's offerings. The last three are outcomes it works towards.
Offerings
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The problem
Unplanned downtime and recurring faults eat staff time, and a small team cannot cover every part of IT in depth.
How THUSA solves it
One managed service provider runs the IT estate at a per-user monthly price for the service, with infrastructure and projects priced separately, and fixes issues before staff notice.
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IT managed services -
The problem
Ransomware, phishing and other attacks aim at the systems your business cannot do without.
How THUSA solves it
A managed security service covers prevention, detection and response, with 24/7 monitoring in the Cyber Defence bundle.
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Cyber security -
The problem
Routine work such as invoices keyed by hand or approvals stuck in email, and no clear case for AI.
How THUSA solves it
A workshop first, then a fixed-price pilot measured against the return modelled at the start.
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Managed AI -
The problem
Licences keep billing for people who have moved on, and users sit on plans they do not need.
How THUSA solves it
THUSA assesses, buys, right-sizes and renews your Microsoft 365 licences, with managed support as an option.
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Microsoft 365 -
The problem
Owning a data centre means big upfront spend, scarce skills and a hardware refresh every three to five years.
How THUSA solves it
A managed private cloud gives you compute, storage and networking for one predictable monthly cost.
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Virtual Data Centre -
The problem
A backup that reports success may still fail to restore your systems when you need them.
How THUSA solves it
Automated backup, offsite replication, immutable storage and tested recovery, with recovery targets from 24 hours to under an hour, depending on the tier you choose.
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Business continuity and disaster recovery -
The problem
Technology decisions get made on the fly, following urgent needs and vendor pitches.
How THUSA solves it
Vendor-independent IT consulting produces roadmaps you can fund and business cases a board will read.
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Strategic Advisory -
The problem
A consumer-grade line has no uptime commitment, and a single connection is a business risk.
How THUSA solves it
Business fibre, fixed wireless and LTE/5G with 24/7 monitoring, plus SD-WAN and failover where a site needs a second path.
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Internet access -
The problem
An old phone system is tied to one building, with hardware to maintain and costs that keep growing.
How THUSA solves it
A cloud phone system priced per user and managed by THUSA, where the same number rings wherever the person is.
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Voice over IP -
The problem
Buying hardware, software and cloud piece by piece is slow, and smaller buyers lack volume pricing.
How THUSA solves it
One order to THUSA covers every vendor, with every asset tracked through to secure disposal.
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IT procurement -
The problem
Staff do not use the software you pay for, and security exposure often grows through user behaviour.
How THUSA solves it
Role-based training runs from onboarding to security awareness, with completion tracked.
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IT user training
Outcomes
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The problem
Even small outages cascade into lost work, and recovery depends on whoever is available.
How THUSA solves it
Business continuity management across ten domains, so outages and cyber incidents disrupt less.
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Business continuity -
The problem
Ownership blurs, security controls drift apart and leaders see less of the risk.
How THUSA solves it
A free IT maturity assessment against COBIT-aligned controls, with reporting the board can read.
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IT maturity -
The problem
Licences, cloud workloads and hardware renewals pile up, and nobody can say which spend delivers value.
How THUSA solves it
THUSA finds where waste hides in licences, cloud, hardware and support, so you can reduce IT costs without cutting what the business needs.
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IT cost efficiency
Why choose THUSA as your managed service provider
Why THUSA
THUSA works as an extension of your leadership team. It ties IT spend to business goals, manages delivery end to end and owns the results, so coordination risk does not come back to you. Every engagement aims to cut disruption, strengthen security and improve efficiency.
THUSA studies your organisation closely, so it solves your problems with precision, not templates. Seasoned business professionals turn IT issues into business decisions. One accountable provider manages every supplier and owns the outcome.
These are THUSA's own figures:
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25+ years in operation, since 2000, as THUSA reports it.
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THUSA reports 99.95% uptime achieved through proactive monitoring and preventative maintenance.
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THUSA reports a 15-minute average response to critical incidents.
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THUSA reports 24/7 cover from the Operations Team, Security Team and Monitoring Centre.
What happens when you sign on
Signing on
Signing on with a managed service provider follows a general shape. These steps carry no timings, prices or guarantees, because THUSA's sales team agrees the detail with you.
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Enquiry.
You send the form on this page.
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A conversation.
THUSA's team talks through what you need and what is causing trouble today.
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A look at your environment.
THUSA reviews how your IT is set up now.
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A proposal.
THUSA sets out the services that fit and how they are priced.
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Onboarding.
Once you agree, THUSA brings the services onto your environment.
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Service.
THUSA starts delivering the agreed services as your managed service provider.
From your first enquiry, THUSA's sales team takes the process forward with you.
How THUSA is priced
Pricing
When you compare MSPs, ask each one how it charges before you compare what it includes. Most of THUSA's service pages state their pricing models, and five patterns recur.
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Per user, per month.
IT managed services, with infrastructure and projects priced separately, and the Essentials and Defence bundles in Cyber security. Voice over IP is also priced per user, with call minutes billed by usage.
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Fixed fees, then a monthly fee.
Managed AI charges fixed fees for the discovery workshop and the pilot, a project price for production and a monthly fee for operations.
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Resources or data protected.
Virtual Data Centre prices the resources you consume, with management included, and business continuity and disaster recovery prices the data you protect and how quickly you need it back.
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Per circuit or by value.
Internet access charges a monthly fee per circuit, with installation and hardware as once-off costs, and IT procurement charges a percentage fee on procurement value.
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By engagement.
Strategic Advisory offers a monthly retainer, fixed-price or time-and-materials projects, a quarterly steering fee or a per-day workshop fee. IT user training charges per new hire, as a programme or as a project.
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A managed service provider that states a cost per employee makes budgeting simpler, and THUSA prices IT managed services that way.
Tell us what you need
Tell THUSA what you need and what is causing trouble today, then send the form. Ask about any one service in the table, or about several together. THUSA's sales team takes it from there.
The form asks for your name, company, email address, phone number, organisation size, what you need help with and a message.
Contact us directly
087 941 6890Company details
THUSA is a South African managed service provider with its head office in Umhlanga Ridge, Durban. The details below match the About THUSA page.
- Registered legal name: THUSA Business Support (Pty) Ltd
- Company registration number: 2006/024453/07
- VAT number: 4380204489
- Head office: 6 Nokwe Ave, Umhlanga Ridge, uMhlanga, 4319
- Telephone: 087 941 6890 or +27879416890
- Email: see the contact page
FAQ: becoming a THUSA client
What does a managed service provider (MSP) do for a business?
An MSP takes over the running of your IT for an agreed price, instead of fixing faults as they appear. THUSA's managed IT services cover infrastructure, endpoints, cloud, network, security and users, and its team finds and fixes issues before staff notice them. A managed service provider can also hold backup, security and technology buying, so one supplier answers for the result.
How do we become a THUSA client?
Send the enquiry form on this page, or call 087 941 6890. THUSA's sales team then takes the process forward: a conversation about what you need, a look at how your IT is set up today, a proposal and onboarding. Tell the team what hurts, because a managed service provider can only propose well from your real situation.
What should we compare when choosing managed service providers?
Compare what the provider takes responsibility for, how it charges and how it measures service. THUSA states its pricing models on most of its service pages and reports its own uptime and response figures. Its managed IT services add monthly service reviews and quarterly business reviews. Put the same three questions to every managed services provider on your shortlist, and get the answers in writing before you sign.
Can we start with one service from a managed service provider?
The service pages describe several ways in. Cyber security starts with the Cyber Essentials bundle, and 24/7 monitoring can be added when you are ready. Microsoft 365, Managed AI and internet access each begin with a complimentary review or assessment. THUSA's sales team can say which entry point suits you.
What happens after we submit the form?
The form reaches THUSA's team by email, and its sales team takes over. The team talks through what you need, looks at how your IT is set up today and sends a proposal. Those are the steps shown above in the sign-on section.
How is a managed service provider different from break-fix IT support?
Break-fix support reacts after something fails, and the invoices follow the faults. A managed service provider such as THUSA monitors your systems, prevents problems and takes responsibility for the result, at a per-user monthly price for managed IT services. THUSA's service is not break-fix.