Applied AI

AI for business takes over routine, rule-bound work. It reads invoices, contracts and CVs into the right systems, routes email and approvals, and forecasts demand, equipment failure and customer churn. One problem at a time. So AI in business starts with a workshop and a pilot, and the first result is measured before anything scales.

With one routine problem. AI in small business follows the same route at THUSA as anywhere else, starting with a workshop that finds the business automation opportunity. A feasibility assessment then checks data and integration. A fixed-price pilot tests the return before production is priced. A small business AI project pays a fixed fee for the workshop and the pilot, and production is priced once the return is shown.

Process automation covers documents, email routing, approval routing and forecasting. It also covers chatbots that answer common customer questions and hand hard ones to a person, and it reads invoices, purchase orders, contracts, CVs and forms. This business automation runs on Microsoft Azure AI, OpenAI and Copilot. Purpose-built models fill any gap.

That depends on what the AI can reach and how its use is governed. For process automation, THUSA checks data readiness, integration, governance and security before any pilot, and builds governance in at production, with Copilot enabled as a governed capability. A person reviews drafted email replies before they are sent. Licence readiness sits with Microsoft 365.

THUSA models the return at the feasibility step, then measures the pilot against it, so AI for business is judged on results. Five outcomes count. They are time savings, cost reduction, accuracy, throughput and user adoption, with ROI and payback period alongside. When automating business processes, a pilot that misses its return is redesigned or set aside rather than pushed into production, and adoption is measured on its own.

Price follows the stage. Fixed fees cover the discovery workshop and the pilot. Production deployment is priced as a project, and ongoing operations carry a monthly fee for hosting, monitoring and optimisation. For AI in small business, finding and testing a business automation opportunity carries a fixed fee before production is priced. Each stage has its own price, so small business AI can be budgeted in steps.

A complimentary AI opportunity assessment. It finds workflow and process automation opportunities, notes data readiness, ranks use cases by ROI potential and flags governance and security points, all before any pilot. AI for your business then starts from a short, ranked list of practical options. A feasibility assessment follows for the ones worth pursuing.