Internet Access
Offerings / Connectivity
Business fibre is dedicated, symmetrical internet over fibre. It comes with an uptime commitment. The provider owns the fault. THUSA supplies business fibre to South African businesses. It adds fixed wireless and LTE/5G where fibre does not reach, and SD-WAN with automatic failover where a site needs a second path.
THUSA manages the business broadband providers behind each circuit. It monitors every link. Internet security for business at the connection is DDoS mitigation in the Enterprise tier, with a central security stack across several sites. The same governed connectivity serves small business broadband and multi-site networks, and every fault is escalated until it is fixed, whichever provider is behind the circuit.
The operational connectivity challenge
Email, cloud applications, VoIP, video calls and web services depend on internet access that stays up, yet consumer-grade service offers no uptime commitment and no recourse when it fails. Five problems follow.
Consumer-grade service.
Best-effort lines have no uptime guarantee and slow fault resolution, and nobody is accountable when an outage halts work.
Limited provider options.
Many locations have one ISP, so small business broadband providers offer a site little choice and no bargaining power.
Complex multi-site connectivity.
Several sites mean several business broadband providers and uneven service levels.
No fault visibility.
The business cannot tell a network fault from an ISP fault or an upstream one.
Inadequate redundancy.
One connection is a business risk, and failover needs expertise, coordination and equipment most sites lack.
Fast business fibre is not enough. You also need a second path, faults you can see, internet security for business and a provider who answers for the result.
What THUSA internet access delivers
THUSA delivers business fibre, fixed wireless and LTE/5G from leading South African providers, with SD-WAN, automatic failover and 24/7 monitoring on top. THUSA manages the business broadband providers. It coordinates installations and escalates faults.
Business fibre:
Dedicated, symmetrical, 100Mbps to 10Gbps, under an enterprise SLA covering uptime and response times.
Fixed wireless and LTE/5G:
For sites fibre does not reach, and as a second path or backup circuit.
Multi-WAN and SD-WAN:
Several connections combined, with automatic failover if the primary circuit fails.
Monitoring:
24/7, with automated alerts and direct escalation to the provider.
Internet security for business:
DDoS mitigation in the Enterprise Connectivity and Resilience tier, plus a central security stack where there are several sites.
Business fibre for small business broadband and for larger estates comes with a contract and one accountable party who owns the result. That means one supplier to call.
Figure
What it covers
100Mbps to 10Gbps
Dedicated symmetrical fibre bandwidth
99.5 to 99.9%
Typical contractual uptime commitment, with financial penalties for SLA failures
About 43.8 hours
Downtime a year allowed at 99.5%, from the 8,760 hours in a year
About 8.8 hours
Downtime a year allowed at 99.9%
24/7
Connectivity monitoring with automated alerts
Uptime is a percentage on the contract. Downtime is hours on your calendar.
What the SLA number means
An SLA puts a ceiling on the hours a provider can be down before it costs them. A consumer link has no ceiling at all.
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Core connectivity capability areas
Six areas cover the circuit, the second path, the private network, the service levels, the multi-site view and protection. The table lists them.
Area
What it covers
Access technologies
Business fibre, fixed wireless, LTE/5G
Resilience
Hybrid and Multi-WAN, SD-WAN routing, automatic failover
Private networking
MPLS, site-to-site VPN
Service levels
Uptime commitments, response and resolution times, performance guarantees, 24/7 monitoring
Multi-site management
One view of bandwidth and status, traffic priority, a central security stack
Protection
Internet security for business: DDoS mitigation (Enterprise Connectivity and Resilience tier)
Connectivity service tiers
Three tiers fit three needs. The first tier serves small to medium operational environments, which is what many buyers search for as small business broadband, and the third tier adds enterprise resilience.
Business connectivity essentials:
Enterprise fibre or wireless with SLA governance, circuit monitoring, ISP escalation and performance reporting.
- It suits small business broadband, small to medium sites, cloud applications and standard business operations.
Business connectivity advanced:
Multi-WAN with automatic failover, SD-WAN, traffic prioritisation, load balancing and enhanced monitoring.
- It suits hybrid workforces, cloud-first firms and distributed sites.
Enterprise connectivity and resilience:
Carrier diversity, enterprise SD-WAN governance, DDoS mitigation for business internet security, multi-site private networking and high-availability design.
- It suits multi-site enterprises and critical workloads.
The THUSA approach
THUSA treats connectivity as a governed operational capability, not an ISP purchase, and the approach runs from assessment to continuous improvement. It has four steps.
Assess.
Circuit and business broadband provider performance, redundancy and failover, and bandwidth and dependency.
Prioritise.
Improvements are ranked on downtime exposure, performance needs, continuity priorities and scale.
Implement.
Business fibre and wireless deployment, SD-WAN, failover design, monitoring and business broadband provider coordination.
Continuously Improve.
Monitoring analytics, uptime reporting, provider reviews and bandwidth analysis feed a standing cycle.
Why THUSA internet access
Unlike an ISP focused on bandwidth, THUSA focuses on how the connection performs. That means a second path, clear sight of faults, internet security for business and one party who answers for the result. It manages the business broadband providers for you.
THUSA reports
25+
Years in operation
and an average of
15 minutes
To respond to critical incidents.
Business fibre becomes governed connectivity. From small business broadband to multi-site estates, it is measured, resilient and accountable.
Case studies across sectors and outcomes
See how THUSA's managed IT services work out in practice, or browse all case studies.
How it is billed
Each circuit carries a monthly fee. Fibre is priced by bandwidth, wireless by speed tier and LTE/5G by data allowance. Installation and hardware, such as routers, firewalls and SD-WAN equipment, are once-off costs that are paid at installation and are separate from the monthly fee.
Who it suits
Businesses with several sites and several ISPs, who want one view and one accountable party.
Sites where business broadband providers offer little choice, and fixed wireless or LTE/5G gives a second option.
Teams running voice, video and cloud applications over best-effort links.
Sites with no second path behind their business fibre, where an outage halts work.
Small to medium operational environments that want small business broadband with an SLA behind it.
Sites that need internet security for business alongside the circuit.
Businesses that want one party to manage their business broadband providers.
Next steps
Start with the sites that hurt most. THUSA offers a complimentary connectivity assessment. It reviews current performance and resilience, business broadband providers and circuits, redundancy and failover gaps, and bandwidth and dependency, for small business broadband and larger estates alike. You leave with prioritised improvements.
FAQ: business fibre
What is business fibre, and how does it differ from consumer service?
Business fibre is dedicated, symmetrical fibre sold under an enterprise SLA that covers uptime and response times. Consumer-grade service is best effort, with no uptime commitment, slow fixes and no recourse when a line fails or an outage halts work. THUSA's business fibre runs from 100Mbps to 10Gbps and is watched 24/7. Internet security for business is a separate scope, set by the tier. Business fibre suits small business broadband and larger estates alike.
Does THUSA work with several business broadband providers?
THUSA works with leading South African fibre, wireless, LTE and carrier providers. It manages those business broadband providers for you, whether a site is on small business broadband or an enterprise circuit, and it handles installations, monitoring and fault escalation. One party answers for it. When a circuit faults, THUSA escalates it to the provider.
Is there small business broadband for a small office?
Business Connectivity Essentials gives business fibre or wireless with SLA governance, circuit monitoring and ISP escalation, and it suits small to medium operational environments. What buyers call small business broadband is, at THUSA, business fibre or wireless under an SLA, not a consumer line. A site that needs failover and SD-WAN fits Business Connectivity Advanced. Both tiers include circuit monitoring. For internet security for business, DDoS mitigation sits in the Enterprise Connectivity and Resilience tier.
Do you provide a backup line for failover?
Where a site needs it, yes. Hybrid and Multi-WAN combines several connections and fails over automatically if the primary circuit goes down, with fixed wireless or LTE/5G as the second path. THUSA handles the failover and routing with your business broadband providers. Recovery after a wider outage sits with Business Continuity & Disaster Recovery.
Is internet security for business part of the connection?
Internet security for business depends on the tier and the number of sites. DDoS mitigation sits in the Enterprise Connectivity and Resilience tier and removes distributed denial-of-service attacks before they reach your connection. With several sites, all internet traffic can run through a central security stack. Site-to-site VPN encrypts traffic between offices. MPLS gives a private network where performance has to be guaranteed. Wider business internet security sits under Cyber Security.
How is business fibre billed?
Business fibre has two cost parts. The monthly circuit fee is set by bandwidth for fibre, while wireless is priced by speed tier and LTE/5G by data allowance. The once-off part covers installation and equipment, such as routers, firewalls and SD-WAN hardware. Each circuit is billed monthly, including small business broadband circuits, and THUSA manages the business broadband providers behind each one.
Will voice and video calls hold up on business fibre?
Quality of Service policies give business-critical traffic priority over bulk transfers. That covers voice, video and applications. THUSA also routes traffic across circuits by application need, so Voice over IP calls keep their priority on business fibre and are not squeezed out by bulk transfers. Multi-site management shows bandwidth use and traffic patterns across sites.
What does business internet security cover for a single site?
DDoS mitigation sits in the Enterprise Connectivity and Resilience tier, where it removes denial-of-service attacks before they reach the connection. For several sites, internet security for business adds a central security stack, site-to-site VPN and MPLS. For a smaller site on small business broadband, wider cover sits under Cyber Security.
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