IT User Training
Offerings / Training
Security awareness training and IT user training, built around the people who use the software.
THUSA IT User Training is role-based, practical training for staff, from day-one onboarding to security awareness training and continuous learning. It is delivered in the classroom, remotely, one to one or at the point of need. Completion is tracked and effectiveness is measured.
The user adoption challenge
Technology only pays back when the people using it know what it can do. Without training, an organisation realises a fraction of what its software could deliver, and staff work around the tools, lose time and push back on anything new. Structured training lifts adoption, productivity and satisfaction together.
The gap between what software costs and what it delivers is often a people gap. Six patterns erode the return on IT investment, and each is a training problem before it is a technology problem.
Poor technology adoption.
Users default to the workflows they already know and ignore new capabilities, so expensive software delivers little until people are proficient.
Informal knowledge transfer.
Peer-to-peer training is inconsistent, passes on bad habits and lands the burden of teaching on your most experienced staff.
Security awareness gaps.
Users who have not learned cyber security basics click phishing links, choose weak passwords and expose data through negligence. Security exposure often grows through user behaviour rather than technical failure. A security awareness programme is built to address that.
Onboarding inconsistency.
New employees get a different IT orientation depending on who is available, how current the documentation is and how that person likes to teach.
Change resistance.
People resist technology changes when nobody explains the benefit or trains them properly, and resistance delays adoption.
No continuous learning.
One-off training does not hold. Users need refresher sessions and a way to hear about new features as they arrive.
Each figure below comes from THUSA's own service description or company profile.
7
Capability areas, from new employee onboarding to continuous learning.
5
Delivery models: instructor-led, virtual, self-paced, one-to-one and just-in-time.
4
Steps in the THUSA approach: Assess, Prioritise, Deliver and Continuously Improve.
25+
Years in operation, THUSA company-wide.
What THUSA IT user training delivers
THUSA IT User Training delivers structured user enablement: role-based onboarding, productivity training, security awareness training, adoption support and continuous learning in one programme. Staff learn the parts of the technology that apply to their own work, not a generic feature tour.
THUSA draws on operational experience across Microsoft 365, cybersecurity awareness, collaboration platforms and cloud environments, so training reflects how the platforms are used day to day. The employee awareness programme is part of the Cyber Essentials bundle, the per-user baseline bundle in THUSA Cyber Security services.
Core training capability areas
Seven areas cover the service. The table shows what each one includes.
Capability area
What THUSA user training covers
New employee IT onboarding
Standardised onboarding with role-based tracks for office, remote, executive and specialised roles. It covers account access, email, file storage, security awareness onboarding on data protection and incident reporting, communication tools and where to get support, coordinated with HR.
Microsoft 365 productivity training
Outlook, OneDrive, SharePoint and Teams, co-authoring, version history, external sharing, and when to use Teams instead of email, with tracks for executive assistants, managers and knowledge workers.
Security awareness training
THUSA's employee awareness programme runs monthly awareness campaigns on phishing, passwords, data protection and incident reporting. It adds simulated phishing tests with training for anyone who fails, scenario-based training and POPIA compliance training.
Application and platform training
CRM (Salesforce, Dynamics, HubSpot), ERP and financial systems (Sage, Xero, QuickBooks), project management (Asana, Monday, Jira) and industry applications, taught around how the organisation uses each platform.
Change management and adoption support
Pre-change communication, hands-on training before go-live, reference materials, post-implementation support and champion programmes.
Executive and leadership enablement
Executive productivity workflows, secure remote access and mobile device use, delegation and calendar management, and executive security awareness.
Continuous learning
A monthly productivity tip, optional monthly lunch-and-learn sessions, office hours and a searchable resource library.
Training delivery models
Five models suit different audiences and moments.
← scroll the diagram →
Delivery model
What it is
- Instructor-led training
- Structured in-person or virtual sessions for onboarding cohorts, major platform rollouts and workshops that need a facilitator.
- Virtual training
- Remote instructor-led sessions for hybrid workforces, distributed teams and multi-site organisations where in-person training is impractical.
- Self-paced learning
- On-demand video tutorials, documentation and guides, so people learn at their own pace and schedule.
- One-on-one coaching
- Focused coaching for executives, specialised users, high-risk security roles or anyone who needs more support than group training gives.
- Just-in-time enablement
- Short training at the point of need: a platform rollout, a feature release or a process change.
The THUSA approach
THUSA treats user training as a continuously evolving enablement capability, not isolated software sessions. There are four steps: Assess, Prioritise, Deliver and Continuously Improve.
Assess.
Evaluate user capability, adoption maturity, workflows, platform use and training needs, including a security awareness maturity review.
Prioritise.
Rank training by operational impact, productivity needs, security exposure, security awareness gaps, change management priorities and adoption gaps.
Deliver.
Run onboarding programmes, Microsoft 365 enablement, the employee awareness programme with phishing awareness training, adoption support and platform training.
Continuously Improve.
Review through adoption metrics, training feedback, phishing simulation results, support trend analysis and continuous learning.
Technology keeps changing. User capability has to keep pace.
How IT user training is priced
Onboarding is charged per new hire, ongoing training runs as a programme and rollouts are scoped as projects.
Per employee.
A per-employee fee for each new hire's IT onboarding, with a standardised curriculum and role-based tracks.
Programme.
Ongoing training is included in IT managed services or available standalone for a monthly programme fee. Security awareness training is included in the Cyber Essentials bundle, which THUSA prices per user per month, and in the bundles built on it.
Custom.
Project-based pricing for specific applications and for system rollouts and change programmes.
Where it fits
Five situations point to a training gap rather than a technology gap.
Microsoft 365 used as a shared drive and an inbox.
The licences are paid for, but Teams, SharePoint and co-authoring sit unused because people default to what they know.
Onboarding that depends on who is free that week.
New starters get a different IT orientation each time, shaped by trainer availability, dated documentation and personal habit.
A phishing problem that keeps coming back.
Users still click links, reuse weak passwords and expose data, and the incidents trace back to behaviour rather than a missing control. An employee awareness programme and security awareness training address that behaviour.
A system rollout on the horizon.
A new application or process is coming and the last one met resistance or slow adoption.
Every question lands on one experienced colleague.
Knowledge moves peer to peer, inconsistently, and your most capable people spend their day as unofficial trainers.
Why THUSA IT user training
THUSA delivers more than software training sessions. It acts as an enablement partner focused on adoption maturity, productivity, security awareness and measurable business outcomes.
Training is valuable when users can work securely, efficiently and confidently over time. That makes it part of IT maturity, where the people domain sits, and a way to get value from software already paid for, which supports IT cost efficiency. The security awareness programme ties into THUSA Cyber Security services, and Microsoft 365 training pairs with the Microsoft 365 service. Read how THUSA has worked with clients in its client case studies.
Next steps
Find out where the skill gaps are before the next new hire or the next rollout. The three options below are the way in.
Talk to us about training. The THUSA training team will start with where your people are today, security awareness included.
Training needs assessment.
Identify the skill gaps, training priorities and learning objectives across your teams, including the maturity of any employee awareness programme, so the programme starts where the need is.
Onboarding curriculum review.
Set out a standardised day-one curriculum with role-based tracks for office workers, remote workers, executives and specialised roles.
Complimentary assessment.
A review of user capability and adoption maturity, security awareness and phishing exposure observations, Microsoft 365 utilisation gaps, onboarding consistency and prioritised recommendations.
FAQ
Do you provide security awareness training on phishing for staff?
Yes. THUSA runs security awareness training in the Cyber Essentials bundle of its Cyber Security services, as an employee awareness programme. It includes awareness campaigns on phishing, passwords, data protection and incident reporting, simulated phishing tests with immediate training for anyone who fails, and POPIA compliance training. The wider service is described on THUSA Cyber Security.
What does an employee awareness programme include?
THUSA's employee awareness programme covers monthly security awareness campaigns, simulated phishing tests, scenario-based training such as suspicious emails and unsecured mobile devices, and compliance training covering POPIA data protection and regulatory requirements. Test results track improvement and identify high-risk users, who can get targeted reinforcement training.
How do staff learn cyber security at work?
Staff learn cyber security through THUSA's employee awareness programme, which combines security awareness campaigns, phishing simulations, scenario-based training and compliance training. It aims to build a culture where security is a shared responsibility, and phishing test results identify the users who need more reinforcement.
How is IT user training delivered to hybrid teams?
THUSA delivers training in five ways: instructor-led, virtual, self-paced, one-to-one and just-in-time. Virtual training is instructor-led over video conference for distributed teams, and self-paced learning gives on-demand video, interactive modules and written guides. Instructor-led sessions suit onboarding cohorts and major platform rollouts.
How is a security awareness programme priced?
Security awareness training is included in the Cyber Essentials bundle of THUSA Cyber Security services, which THUSA prices per user per month, and in the bundles built on it. Onboarding training is charged per new hire. Other ongoing training is included in THUSA IT Managed Services or available standalone for a monthly programme fee. System rollouts and application training are scoped as projects.
Do you train staff on Microsoft 365 as well as security?
Yes. Microsoft 365 training covers Outlook, OneDrive, SharePoint, Teams, Forms and Planner, co-authoring, version history, external sharing and when to use Teams instead of email. It also covers meeting efficiency and notification management. There are role-specific tracks for executive assistants, managers and knowledge workers.
How do you measure whether training works?
THUSA tracks completion for compliance and accountability, and assesses effectiveness through tests, surveys and usage metrics. Phishing simulation results show whether security awareness training is changing behaviour. Content is refined from feedback and the difficulties people are seen to have.
Stop managing IT.
Start relying on it.
Ready when you are
THUSA cuts IT downtime and lifts efficiency. Tell us about your business. Talk to a managed IT services provider that takes ownership.